Mary Kay Cosmetics Ltd is committed to excellence in serving all persons including people with disabilities consistent with the principles of dignity, independence, integration and equal opportunity.

Assistive Devices
We will ensure that our staff have been trained and are familiar with various assistive devices that may be used by persons with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed in office areas, provided there is no health and safety risk. Service animals are not allowed in the warehouse due to Health Canada Regulations.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption
In the event of a planned or unexpected service disruption for persons with disabilities at 2020 Meadowvale Blvd Mississauga, ON, Mary Kay Cosmetics Ltd will provide notification promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time.

Training For Staff
Mary Kay Cosmetics Ltd will provide training to all employees. This training will be provided to staff prior to implementation of the Act, during new employee orientation, and when changes are made to our accessible customer service plan. Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• Mary Kay Cosmetics Ltd related internal policies and procedures

Feedback Process
People who wish to provide feedback on the way Mary Kay Cosmetics Ltd provides goods and services to people with disabilities will be able to do so verbally and in writing, as indicated in our AODA Customer Service Procedures.

Modifications to This or Other Policies
Any policy of Mary Kay Cosmetics Ltd that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Accessing Goods and Services

Physical Disability
If a person who is confined to a wheelchair would like to access our building, they can do so by visiting our front reception, as there is a ramp on the sidewalk leading up to the reception doors. 

The receptionist will leave her desk to help an unaccompanied person with a physical disability through the front glass doors, as there is no automatic door button available. 

There is a wheelchair accessible washroom located in our reception area.

Hearing Disability
If a person with a hearing disability comes to the front reception or service counter, you may choose to contact a staff member with competency in sign language.

Assistive Devices

Elevator
The Mary Kay Cosmetics Ltd building is equipped with an elevator located in our front reception.

TTY Service
If you need to communicate with a Sales Force member that has a hearing disability, the Bell Relay Service is available to everyone.

Service Animals
Service animals are allowed on all the parts of Mary Kay Cosmetics Ltd premises however, due to Health and Safety regulations they will not be permitted into our warehouse.

Support Person
A person with a disability who is accompanied by a support person will be allowed on our premises however, in the event that the support person is a Mary Kay Cosmetics Sales Force member, we reserves the right to have the support person sign a confidentiality agreement.

Notice of Disruption
In the event that our elevator is broken, or our wheelchair accessible washroom is out of service, Mary Kay Cosmetics Ltd will send out a corporate e-mail to notify the employees, as well as clearly post this notice on the glass doors leading into the reception area. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training
Each Mary Kay Cosmetics Ltd employee will be provided with a training presentation, as well a corresponding quiz for completion, which will need to be signed and dated, as a record of training. To ensure understanding, if an employee gets less than 80% correct answers, they will be asked to read over the presentation again, and retake the quiz. For each new employee hired, the AODA training and quiz will become a part of the Company’s Orientation program, as part of the Health and Safety component.

Feedback Method
Persons who wish to provide feedback on the way Mary Kay Cosmetics Ltd provides goods and services to people with disabilities can e-mail us at accessibility@mkcorp.com or, let us know verbally, or via comment card, available at the Reception. All feedback will be directed to our Human Resources Generalist, and people can expect to hear back within 7-10 business days of providing the feedback.

Accessing Goods and Services

Physical Disability
If an attendee has a physical disability, the disability must be identified on the registration form for the event, during the registration period, so that the Special Events team is able to...

• Rent a wheelchair for the event, if requested
• Provide special seating that is easily accessible
• Have ramps put on the stages (if the customer is qualifying for stage recognition)

Hearing Disability
If an attendee has a hearing disability, the disability must be identified on the registration form for the event, during the registration period, so that the Special Events team is able to...

• Provide sign language interpreters, or TTY service onsite

Note: Although accommodation will be attempted, services may not be available for requests that come after the registration deadline or those that are made onsite.

Service Animals
If a Service Animal is required to accompany an attendee with a disability at a Mary Kay Cosmetics Ltd corporate special event, it is imperative for the attendee to notify the Special Events team during the registration period of the event.

Support Persons
If a person with a disability would like to be accompanied by a support person at a Mary Kay Cosmetics Ltd corporate special event, it needs to be indicated on the registration form for the event, during the registration process. Fees will not be charged to the support person for admission, but will be for any related special function costs (i.e. food).

This 2014 – 2021 accessibility plan outlines the policies and actions that Mary Kay Cosmetics Ltd. will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Mary Kay Cosmetics Ltd. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Ontario Regulation 429/07: Accessibility Standards for Customer Service

Mary Kay Cosmetics Ltd. has developed policies and procedures to comply with Ontario Regulation 429/07: Accessibility Standards for Customer Service. Mary Kay Cosmetics Ltd. Standard Operating Procedure (SOP) HS-027: Accessible Customer Service Policy and Procedures was established in 2012. Training on this SOP with all employees was completed in 2012, and new employees receive training on this SOP as part of their new employee orientation. 

Feedback processes were developed in 2012. Feedback is available by telephone, email, and comment card, as per Mary Kay Cosmetics Ltd. SOP HS-027.

Ontario Regulation 191/11: Integrated Accessibility Standards

1. General
Establish, maintain, and document a multi-year accessibility plan
This document was established and posted on the Mary Kay Cosmetics Ltd. website in 2014. It will be reviewed and updated every 5 years.

Training
Mary Kay Cosmetics Ltd. will provide training to employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of the employees. 

Mary Kay Cosmetics Ltd. will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2015:

• Mandatory training sessions will be held for all current staff
• Mandatory training for new staff as part of the new employee orientation process.

2. Information and Communication Standards

Mary Kay Cosmetics Ltd. is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Accessible Emergency Information
Mary Kay Cosmetics Ltd. is committed to providing employees and visitors with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Publicly Available Information
Mary Kay Cosmetics Ltd. will take the following steps to make sure all publicly available information is made accessible by January 1, 2016:

• Ensure that publicly available information will be made available upon request.

Company Websites
Mary Kay Cosmetics Ltd. will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by July 1, 2016:

• Local content being developed will conform with WCAG 2.0, Level A
• New content and initiatives will be considerate of WCAG 2.0, Level A

Mary Kay Cosmetics Ltd. will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 2, 2021:

• Ensure that new content and initiatives will be considerate of WCAG 2.0, Level AA.
  
  

3. Employment Standards

Mary Kay Cosmetics Ltd. is committed to fair and accessible employment practices. 

We will take the following steps by January 1, 2016 to notify the public and staff that, when requested, Mary Kay Cosmetics Ltd. will accommodate people with disabilities during the recruitment and assessment processes, and when people are hired:

• Let job applicants know that we will accommodate disabilities during the recruitment and selection process
• If a job applicant requests accommodation, consult with them and make adjustments that best suit their needs.

We will take the following step to ensure the accessibility needs of employees with disabilities are taken into account if Mary Kay Cosmetics Ltd. is using performance management, career development and redeployment processes:

• Review our performance management practices by January 1, 2016, and update as required to ensure content is included that accounts for accessibility needs of employees with disabilities.

Mary Kay Cosmetics Ltd. will take the following step to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

• Update Mary Kay Cosmetics Ltd. SOP HS-026: Return to Work Program, accordingly, by January 1, 2016.

4. Design of Public Spaces

Mary Kay Cosmetics Ltd. will take the following step to prevent and remove other accessibility barriers identified:

• Review the Accessibility for Ontarians with Disabilities Act regulations and standards on a regular basis to ensure that we are compliant.

Through to 2021, Mary Kay Cosmetics Ltd. will work with the building owner to ensure that the requirements of the Integrated Accessibility Standards are met.

Review and Modifications to This Plan
Mary Kay Cosmetics Ltd. is committed to developing AODA policies that respect and promote the dignity and independence of people with disabilities. The Multi-Year Accessibility Plan will be reviewed on a regular basis, and modified as required.